RETURN/REFUND POLICY

What is your return/refund policy?

Because of the intimate nature of the items we sell, and for sanitary purposes, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. 

What if an item is defective?

If an item is found to be defective within 90 days of purchase, we will replace it with the same item. Please click here to contact us, to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.

When emailing about a defect, please state the following information: your order number, with your name and the nature of the defect, and attach some photos if possible. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge.

Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

REFUNDS

If a customer cancels its order once it has shipped or returns it when it arrives to its delivery address without accepting it, we will only refund the amount of the products that he ordered. Shipping costs are not refundable and we will have to apply a 20% restocking fee on all returned items.

Refund payments will be made using the same payment method you used to make the initial purchase.

If an item is defective and is accepted to be returned and we do not have a replacement in stock, we will refund the full amount of the item to the customer.

If a customer wants to cancel an order and send us an email before shipping the order,  we will refund the full amount of the order.